Privacy Policy

Privacy Policy

Nantuanga Consumers

Effective Date: Jan 01, 2024

 Nantuanga services is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose and protect Personal Information (as it is defined below) of those that engage with our Services, as defined below. It applies to all Personal Information collected by us on Nantuanga.com (the “Site).

 If you are a NanTuanga User, your access to and use of our Services are subject to our Terms and conditions, which define some of the terms used throughout this Policy. Please make sure that you have carefully read and understand the Terms and Conditions before you use our Services. By using our Services, you accept the Terms and Conditions, and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our Terms and Conditions, you must not use or access our Services.

Our Services may change from time to time. As a result, we reserve the right to update or modify this Policy at any time and from time to time without prior notice. If we make any material changes to the way we process your Personal Information, we will notify you before such changes are effective. If you object to any changes, you must cease using our Services. We recommend you review this Policy periodically. This Policy became effective on the date indicated at the top of this page. Your continued use of our Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.

 1.   Collection of Personal Information

 When you use our Services, we may collect Personal Information about you. The types of Personal Information that we may collect about you are:

 1a. Information You Provide to Us Directly

 You may provide your Personal Information to us when you use our Services, including when you register with NanTuanga, search within or place orders through our Services, contact us with inquiries, engage on the Site or Services, respond to surveys, or otherwise access or use our Services. This information may include:

 Personal Identifiers and records information – We may collect information such as name, alias, email address, postal or delivery address, account name, phone number, signature, or other similar identifiers.  

• Biometric information – We may collect face photo, identity document, facial recognition, voice, or other biometric data. Any biometric information will be permanently deleted from the system after it is no longer necessary.
• Commercial Information – When you place an order through our Services, we collect information related to that order. This may include information such as items purchased, special instructions, date and time of order, subtotal, photos that you provide to NanTuanga.  
• Payment Information – Payment information collected such as bank name, payment method, or other financial information. We use a payment processor that collects your payment information and processes payments made on or through the Services. 

1b. Information Received From You as Part of Your Communications

 When you use our Services (for example on our Site), complete electronic forms, communicate with us, by online chat, email, phone or text, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; your order details; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.

 1c. Information Collected Automatically

 We also may collect and store certain information about you and your device(s) automatically when you access or use our Site and Services. This information may include:

• Technical Information – We collect technical information associated with your activity on our Site and may include information related to your browser and operating system, IP address (the Internet address of your computer), unique device identifiers, personal and online identifiers, and other information such as your device type and version of the app that is in use. 

1d. Location Information

 When you use the Services, we may collect and store general location information (such as IP address).

 2.   Use of Cookies and Other Tracking Technologies

 We use cookies, web beacons, pixels, session replay/screen capture, and similar technologies to collect information and personalize your experience with our Services. When we use session replay technology, we may collect on a real-time basis information on how you use and navigate the Services. This may include mouse movements and how you scroll through the Services, but we do not collect keystroke data. Additional information on other technologies we may use is set forth below.

 2a. Cookies

 Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information.

 How We Use Cookies – We use first-party and third-party cookies for the following purposes:

• to make our Services function properly;
• to improve our Services;
• to recognize you when you return to our Site and to remember information you have already provided, such as items already in your order cart;
• to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and
• to provide a secure browsing experience during your use of our Services.

 How to Manage Cookies – You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of our Services.  

3.   Use of Your Personal Information

 We may use the information we collect about you for various purposes.

 3a. To Provide You with the Services

 We use your information to provide you the Services. For example, If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable Personal Information to the third party providing the information for performing the applicable Services. Your information may be available or provided to third-party or service providers that are contractually obligated to protect your information as disclosed in this Policy. Payment information may be shared with your bank to validate your payment card.

3b. To Maintain, Improve, and Personalize the Services

 We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Services.

 3c. To Communicate with You

 We use your information to communicate with you. For example, we may send you text messages or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails or texts about services that may interest you, each email or text will contain instructions permitting you to “opt-out” of receiving future email or text marketing communications.

3d. For Account and Network Security Purposes

 We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activity or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.

 3e. To Protect You, Others, and Our Business

 We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms of Service, to comply with the law, and to protect against security risks.

 3f. For Our Business Purposes

 We may use your information for any other purpose disclosed to you at the time we collect the information, or otherwise with your consent.

 4.   Provision of Personal Information to Third Parties

We may provide your Personal Information to third parties as described below.

 4a. Service Providers or Third Parties

 We may provide your information to our service providers or third parties to help provide services to you for certain business purposes. This information is provided in order for them to provide us services such as payment processing, web analytics, data processing, IT services, customer support and other services. These service providers or third parties may have access to your Personal Information to perform services on our behalf.

 4b. Merchants or other users

 To help provide you with a high-quality delivery we also may provide your information or the information you provided to receive orders; including Personal Information and order details, to third parties who complete your requested deliveries. Similarly, we may provide information to Merchants to facilitate deliveries such as your first name and last initial and order information related to your orders with Merchants.  

 4c. With Your Consent

 We also may provide your information to third parties with your consent or at your direction.

5.  Security

 NanTuanga has implemented administrative, organizational, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to NanTuanga.

 Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.

6.  Data Retention

 We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 7.  Your Choice

 We provide users and their authorized agents with the ability to access and delete Personal Information. In order to exercise these rights, you must login to your account to confirm your identity, which helps us ensure that Personal Information is only made accessible to appropriate parties. Users will not receive discriminatory treatment for exercising their rights and can return to the service after deleting their information. 

• Right to Know – You have the right to request that we disclose the Personal Information we retain about you.
• Right to Deletion – You have the right to request that we delete any Personal Information we have collected from you or maintain about you.
• Right to Rectification – If you are a registered NanTuanga user you may modify certain of your Personal Information by logging into our Site using your username and password and visiting the “Account” page.
• Right to Opt-Out of the Sale of Your Personal Information – NanTuanga does not sell your information and only uses your info to ensure your service is fulfilled with exactness.

8.  Summary:

Our service may collect the below categories of personal information for business or commercial purposes:

• Identifiers such as a name, address, unique personal identifier, email, phone number;
• Commercial information such as records of products or services purchased, obtained, or considered;
• Geolocation data that is sufficient to identify a precise physical location;

We collect the categories of personal information identified above from the following sources: (1) directly from you; (2) through your use of the Services.

 As explained above, we collect the categories of personal information identified above for the following business and commercial purposes: 

• To provide you with the Services; 
• To maintain, improve, and personalize the Services;
• To communicate with you;
• For account and network security purposes;
• To maintain legal and regulatory compliance;
• To enforce compliance with our Terms and Conditions and this Policy;
• To protect you, others, and our business; and
• For our business purposes disclosed to you at the time we collect or receive the information, or otherwise with your consent.

We describe our information sharing practices in the Privacy Policy above.

 9.   International Users

Regardless of where you use our Services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.

 10.  Contact Us

If you have any questions or concerns relating to this Policy or our privacy practices, or would like to opt-out, please contact us at support@nantuanga.com